Exchanges and refunds

6:09

refund.

6:09

What's the difference between exchange

6:10

or refund? What's So, if you're

6:12

exchanging something, you can exchange

6:14

for something else that's the the same

6:16

price. So, it's just like a little swaps

6:19

swapsies. [music]

6:21

>> [laughter]

6:22

>> Or a refund is just returning it and get

6:25

your money back for it.

6:27

Okay, cool. And are you open? Cuz you're

6:29

an independent store. Are you open most

6:31

days of the week?

6:32

>> We are, yeah. We're open every day of

6:33

the week. On Saturdays, it's 10:00 till

6:35

6:00 and every other day, it's 11:00

6:37

till 5:00. Okay, right. And if I don't

6:39

like the duck I bought, can I exchange

6:42

for another duck?

6:44

>> [laughter]

6:45

>> if it's the same price and you can get a

6:46

receipt and come back and return it. And

6:48

do you have an online store? We do, yes.

6:51

We have a website. Cool. Called The Duck

6:52

House.

6:53

>> Yeah, the duck house is open.

6:55

>> [laughter]

6:55

>> Nice. Great. I might check it out

6:56

online. Thank you so much for your help.

6:58

That's okay. Thank you. And do you have

7:00

an online store? No, we don't

7:03

because

7:05

people need to get off the internet

7:07

>> [laughter]

7:08

>> and come to a shop.

7:09

>> Yeah, cuz this is

7:10

this is one of these independent

7:12

boutique kind of

7:13

>> an independent shop.

7:15

>> Independent shop.

7:15

>> on Instagram. Okay. And I can give you

7:18

my card. In fact, let me give you my

7:19

Yeah, let's get cards.

7:21

Mad Hatters.