Full video

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Hi everybody, welcome to another new

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episode of Easy English. I'm going to

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bring you conversations [music] that are

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necessary and useful for in shops.

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>> [music]

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>> Hello.

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>> Hi.

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How's it going?

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>> Yeah, good. How are you? Uh yeah, I'm

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really well, thanks. I'm desperate for a

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coffee and uh cake, I guess.

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>> [music]

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>> Hello.

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>> Hi. Hi, how's it going?

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>> Yeah, good, thank you. How are you? Uh

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yeah, I'm really good. What is this

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store about?

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Well, it's mostly Harry Potter, but we

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are a mixture of other things like

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souvenirs and gifts. Hello.

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Hi, how's it going?

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>> Good, thanks. How are you? Uh yeah,

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really good. Um what kind of store is

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this? Uh this is called Dinner. Okay.

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And we sell lots of delicious food, um

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things you need to host at home.

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Hello.

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>> Hello. Hi, how's it going?

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>> Okay, thanks. We've been quite busy, but

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okay.

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>> Busy today, yeah.

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>> Yeah. It's a nice day outside.

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>> It's really lovely day. You have to make

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the most of the sunshine.

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>> [laughter]

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>> Can I help?

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>> Exactly. Yeah, you may. Um it may seem

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obvious, but what kind of store is this?

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Ah, well, this is a lovely hat shop.

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>> What cakes do you have on offer at the

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moment?

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>> So, I've got a very delicious banana

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cake. Uh we've got a couple of uh sole

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carrot and sorry, flapjacks, salted

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caramel,

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uh or a uh Bakewell flapjack, carrot

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cake, custard tart, or a brownie. Right,

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you have a lot. Okay. And um is it

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possible to pay by card? Yeah, yes, you

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can pay by card. We prefer card. Okay.

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And but is cash still okay? Uh no, we

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don't take cash here. It's yeah, That's

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quite normal in the UK now, isn't it?

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It's hard to pay by cash.

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>> It's very common in the UK. What do

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people usually buy in this store when

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they come in? What are they usually

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after? Oh, a good mixture of things.

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Mostly the Harry Potter things, cuz it's

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still very popular.

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>> Yeah. Um, but also our touristy things

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and like souvenirs do really well. Ah,

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yeah. You sell these souvenirs of like

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London. Yes. Even though we're in

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Brighton.

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>> [laughter]

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>> And there's Oh, yeah, yeah. Okay, you

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have like hats and scarves. Do you have

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like a sale on at the moment? We don't,

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I'm afraid. Don't have a sale. Do you

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usually have sales?

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>> Not so much. We're an independent shop,

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so normally the big shops have sales.

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[music] We don't really. What does an

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independent shop mean?

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Means it's owned by one person or a

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partnership. Right. Um, and a

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non-independent would be a company.

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>> [music]

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>> Right. I see. So, a bigger company, a

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chain brand. A chain brand. Oh, nice. I

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like these brimmed ones. Which one would

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you suggest is a good style? What's

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what's what's most popular one you Um,

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this is quite popular because you've got

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a big brim

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all the way round.

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Whereas these are trilbies

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and they have a smaller brims. Okay. And

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that's their [music] profile. Their

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profile is like that. So, that's quite

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nice. Ah, yeah. Does it come in

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different colors? Yep, different colors.

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So, we have green Mhm. and Oh, hang on.

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I'm just doing the trilbies right now.

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And cream. Nice.

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Uh, blue and green and a bit of red

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there. So, yes, we've got lots of

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different colors. Can I try on this

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green one?

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>> You certainly can.

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>> [laughter]

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>> Let's have a look.

3:40

So, this topic brings up a really useful

3:42

recommendation for you, which is our

3:44

easy English conversation course. Our

3:46

conversation courses are a great way for

3:48

you to improve your confidence by just

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3:51

language by making mistakes, which is

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all part of learning a new language. We

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4:01

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membership. So, you can come, test out

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free call, and see how you like it.

4:10

[music] And hopefully, you'll become one

4:12

of our regular members. Now, back to the

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episode.

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Yeah. That is great.

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>> [laughter]

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>> Perfect. It's just my style.

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>> Yeah.

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Excuse me.

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Hello.

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Hi, how's it going?

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>> Good, thank you very much. How are you?

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Uh yeah, I'm fine, thanks.

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>> Good. What kind of store is this?

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Uh it's a clothing store. Yeah, what

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time will you close today? So, today we

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will close at 2:00. Okay, and then what

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time do you open tomorrow?

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Uh tomorrow we'll be open at 9:00. Nice,

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okay. And um let's say I buy something,

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can I return it to

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>> You can, normally within a month. Within

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a month? Okay, that's really good.

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Hi. Hiya. How's it going? You all right?

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>> Yeah, good, thank you. How are you?

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Yeah, I'm pretty good. Um do you have a

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favorite duck? I do. It's on the bottom

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shelf down there, it's the peacock.

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Something about it, it's my favorite.

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This one here?

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>> Yeah.

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>> [laughter]

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>> What sizes does it come in?

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>> So, let's have a look. So, we have four

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sizes, small, medium, large, and extra

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large.

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>> was maybe a bit, I don't know. Bit big?

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>> That's too big for me.

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>> That's a large, which is 59 cm. Uh-huh.

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So, let's see if I can find the next

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size down for you. And this worker's

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jacket

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>> Yeah.

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>> behind you, this like camel colored one.

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Um what size is that? That is a uh let

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me have a look. It's a small. It's a

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small. Do you What sizes do you have

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We We generally go from small up to an

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extra large or even a double extra

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large. Does it come in different colors

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on the color? That particular one, no,

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but we do have many worker jackets in

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various colors. And can I return it if

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it doesn't fit if I take it home and it

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doesn't fit, can I bring it back?

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>> Yeah, absolutely. Yeah, within like a

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month if you have the receipt as well,

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it's no problem to exchange or refund.

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What's the difference between exchange

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or refund? What's So, if you're

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exchanging something, you can exchange

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for something else that's the the same

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price. So, it's just like a little swaps

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swapsies. [music]

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>> [laughter]

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>> Or a refund is just returning it and get

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your money back for it.

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Okay, cool. And are you open? Cuz you're

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an independent store. Are you open most

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days of the week?

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>> We are, yeah. We're open every day of

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the week. On Saturdays, it's 10:00 till

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6:00 and every other day, it's 11:00

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till 5:00. Okay, right. And if I don't

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like the duck I bought, can I exchange

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for another duck?

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>> [laughter]

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>> if it's the same price and you can get a

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receipt and come back and return it. And

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do you have an online store? We do, yes.

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We have a website. Cool. Called The Duck

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House.

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>> Yeah, the duck house is open.

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>> [laughter]

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>> Nice. Great. I might check it out

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online. Thank you so much for your help.

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That's okay. Thank you. And do you have

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an online store? No, we don't

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because

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people need to get off the internet

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>> [laughter]

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>> and come to a shop.

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>> Yeah, cuz this is

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this is one of these independent

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boutique kind of

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>> an independent shop.

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>> Independent shop.

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>> on Instagram. Okay. And I can give you

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my card. In fact, let me give you my

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Yeah, let's get cards.

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Mad Hatters. Mad Hatters. Which is a

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reference to Alice in Wonderland, which

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is a famous book. Can I try it on

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somewhere? Absolutely, yes. We have

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changing rooms if you'd like to try it

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on.

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>> Amazing. I think I will. Thank you very

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much. Good. Are you open on on the

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weekends? We are, yeah. So, on

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Saturdays, we're open until from 10:00

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till 7:00. Sundays, 10:00 till 6:00.

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Amazing. Great. Okay, I'll pop back

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later.

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>> Yeah, amazing. Thank you very much and

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have a little browse now.

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>> Okay. Yeah, it's so nice to meet you.

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Thank you.

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>> Yeah, enjoy your time in Brighton.

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Well, I'll be dropping by again tomorrow

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then. It's nice to meet you.

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>> Yeah, nice to meet you, too.

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>> Thank you very much. Thank you.

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Thank you for watching this week's

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episode. Let us know any useful phrases

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you know when shopping around in the UK

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in the English language. And as always,

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we'll see you next time. Ta-ta.

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Okay. So, that might do. [music] Yeah,

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let's have a look.

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Yeah, just right.

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>> [laughter]

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>> Maybe a bit too small.

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Goodbye now. And uh

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>> [laughter]

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>> You try it, you buy it. Is that the

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rule?

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>> Yeah, that is the rule.